| Need Assistance? 480.456.6678

Your Guide to Primavera Student IDs

Student IDs: Student submitted photo? Check. Mailed directly to you? Check. Free? Check! Wait, is this real life? It is if you attend Primavera Online High School!

Some of you may remember being hassled to take your pictures at the most inconvenient times at your old school, only to find yourself stuck with an awkward photo of yourself for the rest of the year. Luckily for you, things are different here at Primavera, and you should know about all of the benefits of having a student ID!

We believe that being active and involved in the Primavera community is very important for all of our students, and what better way to formally join than with a tangible representation of your membership in the form of slim rectangle that fits nicely in your wallet? Plus, getting your student ID card will open more doors than you could imagine! Check them out in this list.

Student ID Perks

  • Get exclusive VIP tickets to live performances and Eat To The Beat in the Primavera Online High School Lounge at Live 101.5!
  • Receive students discounts at restaurants and stores across the valley including Harkins Theatres, Chipotle, The Heard Museum, Arby’s, Charlotte Russe, Buffalo Wild Wings, Chick-fil-A, Urban Outfitters, McDonald’s, Goodwill, Pizza Hut, Subway, Waffle House, H&M, Burger King and AMC Theaters just to name a few. It never hurts to ask about possible student discounts at the register!
  • Choose and upload an appropriate photo of your liking, and receive your student ID in the mail for free!

Because this student ID card serves as a photo identification card and represents your membership of the Primavera student community, we have a few rules regarding the acceptable photos you can choose to upload.

Student ID Photo Guidelines

  • Photos should be saved as a .JPG file and sized 150×150 pixels.
  • Think of your student ID like a driver’s license photo; the picture should be a head-shot facing the camera from the chest up.
  • Taken in front of a solid background (wall, door, etc.).
  • Use natural facial expressions.
  • Keep it G-rated.

What Not to Submit

Photos in the any of following categories will not be accepted:

Examples of Acceptable Student ID Photos:

How To Get Your Student ID:

  1. Login into the PSP
  2. Click the preferences gear    in the top right corner, and choose Student ID from the drop down list
  3. Read the guidelines and upload an appropriate photo
  4. Wait for approval and receive your student ID card in the mail in 5-10 business days
  • If you have any questions regarding student ID cards with us, please leave them in a comment below!


  1. BriAnna Parker September 10, 2015 at 4:02 pm - Reply

    I uploaded my student ID picture probably a month ago and it says it was approved. However, I still have never received my student ID card. I have a school dance for the public high school near me and I will not be allowed in without a student ID card. How do I make sure I receive my ID card.

    • Primavera Online
      Primavera Online September 11, 2015 at 9:37 am - Reply

      Hi, Brianna. Sorry to hear about that. IDs have been processed, and you should receive yours within approximately one week. If you do not receive it by that point, feel free to reach to your counselor. Have a great day 🙂

  2. Alexis September 12, 2015 at 10:09 am - Reply

    I just submitted my photo, how long will it take to get approved and get my id in the mail? Thank you!

    • Primavera Online
      Primavera Online September 14, 2015 at 11:43 am - Reply

      Hi, Alexis. Your Student ID should come in the mail within approximately two to three weeks. Thank you for your question. 🙂

  3. Lylly September 14, 2015 at 11:25 am - Reply

    Wait so you can get it mailed to you ?

    • Primavera Online
      Primavera Online September 15, 2015 at 8:53 am - Reply

      Hi, Lylly! Absolutely. 🙂 To get your Student ID, all you need to do is follow the instructions in the blog post. Once your uploaded photo is approved, your ID should arrive in the mail in about three weeks. Thank you for your question!

  4. Guillermo September 14, 2015 at 4:25 pm - Reply

    I submitted my photo just before school started and it still says my photo is in the process of being reviewed. How long does it normally take?

    • Primavera Online
      Primavera Online September 15, 2015 at 8:50 am - Reply

      Hi, Guillermo. Student IDs are processed around the third week of every month, so your ID should come to you in the next 2–3 weeks. Thank you for your question. 🙂

  5. Katelyn September 15, 2015 at 1:10 pm - Reply

    Does everyone receive a student ID card once they attend Primavera? If so,then how do I get one?

    • Primavera Online
      Primavera Online September 15, 2015 at 3:39 pm - Reply

      Hi, Katelyn. Yes, every full-time Primavera student can receive a card. To obtain yours, upload a photo in the Student ID section of the PSP. You can find more detailed instructions in this blog post. Thank you for your question. 🙂

  6. Jennifer September 15, 2015 at 6:47 pm - Reply

    Can my head be tilted a little to the right? I didn’t have anybody near to take the picture for me, is it okay if it is a little closer than it appears in the examples?

    • Primavera Online
      Primavera Online September 16, 2015 at 8:26 am - Reply

      Hi, Jennifer. Thanks for the question. 🙂 As long as your photo meets the guidelines listed in the post above, it will be approved. But remember, you can submit your student ID photo anytime, so you can wait until you have someone to take the photo for you before submitting it for approval. Have a great day!

  7. Leilani September 17, 2015 at 10:15 am - Reply

    I submitted a photo last year, but it never got approved and I never got an ID. I tried resubmitting a different photo a few days ago. Is there an approximate time I’ll be able to have my student ID approved?

    • Primavera Online
      Primavera Online September 17, 2015 at 10:19 am - Reply

      Hi, Leilani. If your photo follows the guidelines listed above, it should get approved within two weeks. Thank you for the question. 🙂

  8. Grace September 17, 2015 at 11:53 am - Reply

    Hey, I had my photo approved a while ago but I never got my Id in the mail. But I changed my photo a few days ago and its still getting approved but when it does can I please get it in mail. Because you need a student id to get into most school dances.

    • Primavera Online
      Primavera Online September 17, 2015 at 1:20 pm - Reply

      Hi, Grace. Your new photo should get approved sometime next week. From there, you will be able to receive it within 2–3 weeks. Have a great day. 🙂

  9. Kayla Payton October 1, 2015 at 9:31 pm - Reply

    Are we notified when the picture is approved?

  10. Destiny Martin November 10, 2015 at 1:22 pm - Reply

    I submitted my ID photo over 9 weeks ago and it was improved-8weeks ago- Still do not have it. Who do I need to talk to about this? Or when will be mailed to me.

    • Primavera Online
      Primavera Online November 10, 2015 at 3:51 pm - Reply

      Hi, Destiny. Reach out to your guidance counselor by email or give her a call at 480.456.6678 press option 2, then 3.

  11. Jennifer November 11, 2015 at 11:56 am - Reply

    I sent my picture in September, and I haven’t been notified if it is approved or not. My mom needs my I.D for stuff sometimes and she has to take my old one, sometimes they don’t let her do what she needs to do because it is two years old. Who can I talk to about this?

    • Primavera Online
      Primavera Online November 12, 2015 at 8:01 am - Reply

      Hi, Jennifer. Sorry to hear about that. We have notified staff in charge of IDs of your situation. If you have any other questions or concerns, your guidance counselor will be happy to help you out! You can email him/her or give him/her a call at 480.456.6678, press option 2, then 3. We hope you have a great day. 🙂

  12. Matthew November 19, 2015 at 4:39 pm - Reply

    My photo was uploaded and approved back in September, but I have yet to receive a student ID.

    • Primavera Online
      Primavera Online November 20, 2015 at 8:07 am - Reply

      Hi, Matthew. Sorry to hear about that. We will resend your ID, and it should come to your home in the next couple of weeks. Thanks for the comment. 🙂

  13. Justin Neider December 7, 2015 at 9:01 am - Reply

    Hi I was trying to see how the student id worked, so I put in a random photo last week and I accidentally submitted the photo. I was just wondering if there was a way to delete that photo?

    Thank you!

    • Primavera Online
      Primavera Online December 7, 2015 at 10:10 am - Reply

      Hi, Justin. Yes, you should be able to delete your photo and upload a new one. I’ve notified staff in charge of IDs, and they will be sure we do not send you an ID until you have the new photo uploaded. Thank you for your question! 🙂

  14. Leilani Ha December 28, 2015 at 12:16 pm - Reply

    I just uploaded a new pic, however for my old one, I never got a student ID sent back. I’ve had my old student ID photo up there for months, but still no ID sent. Would it be possibly for me to get a student ID with my new photo? I never got one.

    • Primavera Online
      Primavera Online December 28, 2015 at 2:32 pm - Reply

      Hi, Lellani. Sorry to hear about that. Yes, we will make sure to get you an ID with your newly uploaded photo, that should come to you by the end of January. If your address has changed, please be sure to notify your counselor so we can be sure to send it to the right place. Thanks for the question. 🙂

  15. abril gonzale January 14, 2016 at 11:10 am - Reply

    hi, i got sentt my sutdent id but the picture was the same one from last year , so i have sumited a new pic and it has gotten aproved , dose that mean im still going to get my id with the new picture ? or not sence i already got sent one ?

    • Primavera Online
      Primavera Online January 14, 2016 at 12:10 pm - Reply

      Hi, Abril. We will contact the staff in charge of IDs to make sure you get your new student ID. Thanks for the question. 🙂

  16. Jacqueline Ambriz January 25, 2016 at 4:49 pm - Reply

    I submitted a picture like a month ago and it was approved, but when will get my ID?

    • Primavera Online
      Primavera Online January 25, 2016 at 5:01 pm - Reply

      Hi, Jacqueline. Your student ID should be mailed out either today or tomorrow, so you should receive your ID within the next week. Thanks for the question. 🙂

  17. Courtnie Thueringer February 10, 2016 at 2:39 am - Reply

    I haven’t received my I.D. and it was approved a while ago… When can I receive it?

  18. Courtnie Thueringer February 10, 2016 at 2:40 am - Reply

    I submitted a picture like a month ago and it was approved, but when will get my ID?

    • Primavera Online
      Primavera Online February 10, 2016 at 8:12 am - Reply

      Hi, Courtnie. Student IDs are now approved and submitted at the end of every month, so yours should be at your home in the next couple of weeks (if it was approved). Thanks for the question!

  19. shania February 16, 2016 at 8:15 pm - Reply

    Do the student ID’s cost money?

    • Primavera Online
      Primavera Online February 17, 2016 at 10:34 am - Reply

      Hi, Shania. Student IDs are completely free for full-time Primavera students.

  20. Leilani February 29, 2016 at 2:34 pm - Reply

    Sorry for bothering again, but my pic has not been approved nor sent to me…It’s the end of February now and I’m wondering if my file didn’t get sent through or is it just still pending for approval? Thank you so much. 🙂

    • Primavera Online
      Primavera Online March 1, 2016 at 10:38 am - Reply

      Hi, Leilani. At this point, we recommend uploading your Student ID photo again. We are currently in the process of approving and sending out IDs this week, so if submit your photo by tomorrow, it should arrive in your mail within about two weeks. We apologize for the delay and thank you for your patience.

  21. Julie Wheatcraft March 24, 2016 at 10:48 am - Reply

    It has been over three weeks since I last uploaded my photo and it still says it’s pending approval.

    • Primavera Online
      Primavera Online March 24, 2016 at 1:59 pm - Reply

      Hi, Julie. Student IDs are approved the first of every month, so yours will get approved the first of April. From there, you should expect to receive your ID within two weeks. Thanks for the question. 🙂

  22. Jacqueline Ceja-Hucke April 20, 2016 at 10:17 am - Reply

    I recently submitted like 4 pictures for my student ID and I followed the instructions as it says, shoulders and up with a white or grey background and a normal facial expression, and they denied my photo multiple times. I don’t understand what I’m doing wrong. Why won’t my photo get accepted?!

    • Primavera Online
      Primavera Online April 28, 2016 at 2:04 pm - Reply

      Hi, Jacqueline. Thanks for the comment. 🙂 Try submitting another photo one more time, following all the guidelines above and making sure it’s appropriate. If it’s denied again, someone will contact you to explain the situation.

  23. Jaden Brown August 27, 2016 at 5:21 pm - Reply

    Hi I’m a student at Primavera. I uploaded a picture and its in the process of being reviewed. I’m taking dual enrollment classes with Rio Salado and I need the student ID as soon as possible to be able to take the courses. Is it possible when its approved that you can fax it to Rio Salado since its a dual enrollment issue? Or is there somewhere I could pick it up to be able to get it faster? I’ve done everything required for the registration, the only thing holding it up is the problem that I don’t have a current school ID. Thank you for your attention with this issue, any help would be appreciated.

    • Primavera Online
      Primavera Online August 29, 2016 at 9:38 am - Reply

      Hi, Jaden. Student IDs will be mailed out Tuesday, September 6. For help with your situation for dual enrollment, give us a call at 480.456.6678 and request Ryan Peterson.

  24. Hannah Grissom September 26, 2016 at 11:36 am - Reply

    I followed the “rules” for the photo to the T and it got denied and even though it says if the picture is to big it will crop it for you it doesn’t therefore I don’t have a student ID and wondering if i should even bother trying to upload on again

    • Primavera Online
      Primavera Online September 26, 2016 at 1:36 pm - Reply

      Hi, Hannah. If your photo was denied, there was something within the photo that did not follow the rules. Try uploading another photo, making sure your photo is a clear, non-pixelated headshot of just yourself in a plain background. Thanks for the question!

      • Hannah Grissom September 28, 2016 at 9:19 am - Reply

        If I go to an open house could they take the photo and give mt the ID there?

        • Primavera Online
          Primavera Online September 28, 2016 at 9:42 am - Reply

          Hi, Hannah. Student IDs can only be obtained by logging in to your Parent Student Portal and following the directions above. Be sure your photo is smaller than 400 x 400 pixels and adheres to all the rules, and reach out to your guidance counselor for any additional help. Thanks for the comment. 🙂

  25. Alyxandria Phillips November 3, 2016 at 8:36 pm - Reply

    My photo go approved a while back and I never got my ID card how long does it take to get them?

  26. jesus torres December 1, 2016 at 7:14 pm - Reply

    How long does it take for the photo to be approved? I submitted mine like 3 weeks ago

    • Primavera Online
      Primavera Online December 2, 2016 at 8:02 am - Reply

      Hi, Jesus. Photos are approved about once a month, so you should see yours approved within the next week or so.

  27. Sarah Davis February 13, 2017 at 11:15 am - Reply

    How do I know if my photo was approved? The picture has been appearing next to my name on discussion board posts for just less than a week, but it doesn’t explicitly say it was approved.

  28. Cody Watlington February 22, 2017 at 11:15 am - Reply

    I just submitted mine, if the photos are usually reviewed the 3rd week of every month, should mine be reviewed soon?

    • Primavera Online
      Primavera Online February 22, 2017 at 12:30 pm - Reply

      Hi, Cody. It depends on when you submitted. We may have already gone through approvals. Either way, your ID photo will get reviewed within the next couple weeks.

  29. Chloe Procknow February 23, 2017 at 7:18 am - Reply

    I submitted my ID photo sometime last year and it is still in the process of being reviewed-I haven’t gotten any feedback on it.

    • Primavera Online
      Primavera Online February 23, 2017 at 1:47 pm - Reply

      Hi, Chloe. Sorry to hear. We recommend you re-upload and submit the photo for review again and it will get approved/disapproved in the next few weeks.

  30. Elise Weber March 4, 2017 at 2:01 pm - Reply

    How do I add a photo next to my name?

    • Primavera Online
      Primavera Online March 6, 2017 at 9:25 am - Reply

      Hi, Elise. You will need to upload a photo to the “Community” section. You can find this by following the instructions above for the Student ID. Once it is approved, your photo will appear next to your name. Thanks for the question! 🙂

  31. Elise Weber March 6, 2017 at 4:16 pm - Reply

    I tried that and there is no community section.

  32. Elise Weber March 6, 2017 at 4:17 pm - Reply

    I want a cat for my log-in photo and there has been no way to upload it.

  33. Elise Weber March 6, 2017 at 4:20 pm - Reply

    I need some real,actual,advisive information.Everyone is telling me “go to ‘community’ ” and there is no community!!!! ):O

    • Primavera Online
      Primavera Online March 7, 2017 at 9:15 am - Reply

      Hi, Elise. Please call the IT Department at 480.456.6678. They will be able to provide better help for you.

  34. Shy May 8, 2017 at 9:07 pm - Reply

    Hello, It’s Shyleena. I just realized that you needed a Student ID to be able to go into prom, I don’t have one yet but I bought my tickets for my friend and I.. How would I be able to get into the prom? Because it takes 2-3 weeks and prom is in 5 days and I really want to go.

    • Primavera Online
      Primavera Online May 9, 2017 at 8:05 am - Reply

      Hi, Shy. You do not need a Primavera student ID to go to prom. Any form of ID will do. 🙂

  35. Kayti S May 9, 2017 at 12:12 pm - Reply

    What if you don’t have a form of any id to show, I never received my student Id from the school and I have a friend that lives in Waddell coming and his school does not give Id and we don’t have az id either? Can get parents to Id us or notes from schools?

  36. Megan Dickinson June 22, 2017 at 9:05 pm - Reply

    Hi! My student photo was approved in late April, early May, but I never received my Student ID. Can you please help? Thank you.

Leave A Comment