FAQ – Frequently Asked Questions

Enrollment/Application Information

Primavera Online High School’s open enrollment policy allows you to apply at any time during the school year, with new course sections beginning every two weeks.  CLICK HERE to go to our enrollment application.
Primavera Online High School is tuition free for students between the age of 14 and 22.
POHS classes start every two weeks. Once the application is complete, an enrollment advisor will be able to best determine a start date.
Yes, please CLICK HERE to visit our course catalog page.
Yes, the original email you received when you started the application contains your username and password information.

If you started a High School application, “Click Here” and enter your username and password.

If you started a Middle School application, “Click Here” and enter your username and password.

This will take you back to the application and all of the information you previously entered will be saved. For additional assistance, please call 480.456.6678 and press Option 1 to speak with an Enrollment Advisor, and they will be able to assist you through the process. We are available Monday–Friday, 7 a.m. – 7 p.m.

The original email you received during the application process has your username and password information.  You may also contact any enrollment or student advisor by calling our main number, 480-456-6678; they will be available Monday-Friday from 8 a.m. – 8 p.m.
If you don’t have all of the documents you need to complete the enrollment process, please complete the online application and an enrollment advisor will be in contact with you to assist you.
You only need to provide an estimate on your family’s income. This information is used to provide data to the State of Arizona and will not affect your enrollment with Primavera.
DocuSign is a web portal that allows students and parents to electronically complete and sign Primavera’s enrollment documents.

Academic Information

Our highly structured and engaging curriculum includes all the core academic subjects (Math, English, Social Studies and Science) and some electives to prepare students for graduation. We utilize a variety of nationally-renowned textbook and media providers, and we encompass all learning styles.
All our classes are fully aligned with Arizona state standards and you will graduate with an accredited Arizona high school diploma.
Your teachers will communicate with you every week through phone calls, messages, Adobe Sessions, email, blogs and discussion boards. Many students report that they communicate more here than they ever did with their teachers in a traditional school.
Students are required to attend 30 hours of class per week. Every day, there will be a popup menu for the student’s attendance, which is where daily attendance is recorded by the students and confirmed by the parent. It is advised by Primavera to have daily log-ins and about three to four hours of course work daily to help ensure students are successful. Any time spent away from your computer that involves educational activities is considered attendance.
All course work (workbooks, checkpoints, discussions, quizzes, projects and exams) is completed electronically. The only time a student is required to attend in person is during state-mandated testing, required by the Arizona Department of Education.
AzMerit tests are held twice per year, once in the Fall and once in the Spring. To learn more, please visit our Standardized Testing page.
This will depend on your specific situation. You will need to speak with your Guidance Counselor directly, who will be able to review your options and guide you through the process. You can reach the Guidance Department by calling 480.456.6678 and pressing Option 4.
Once you log in to your courses, you will see a syllabus that outlines the course requirements and how each item is graded. Instructors may include additional grading information in their weekly contact information.

Concurrent, Enrollment and Transfer Information

Yes. Arizona law allows a student to participate in online instruction while being concurrently enrollment full-time at another school. In fact, the Arizona lawmakers made the laws allowing students to participate in online instruction at the same time as being enrolled elsewhere to specifically “meet the needs of pupils in the information age.”

Arizona Revised Statute § 15-808 was specifically created to allow concurrent participation in online instruction while being enrolled and attending full time at another school. The state, establishing the framework for online instruction, states – “Arizona online instruction shall be instituted to meet the needs of pupils in the information age. A.R.S. § 15-808 (A). This statute also provides for the ‘enrollment’ by a student at a school district or charter school and also the participation in ‘online instruction.’ A.R.S. § 15-808 (F).

There are some schools that inform parents and students that they do not allow participation in online instruction at Primavera because the school does not allow concurrent enrollment. We believe this type of policy by a school undermines the purpose of the online instructions law and is likely a violation of enrollment and admissions laws. We have found that when challenged, most schools will back off of these types of statements and allow you to remain enrolled at their school, while participating in online instruction at Primavera.

Schools that tell you that your child is unable to attend Primavera or any other accredited online charter school because they do not allow concurrent enrollment is contrary to the law and likely contrary to the school’s own established policy. Not only would this be contrary to the online instruction laws, but it would also violate the enrollment laws, which require public schools to admit all children who meet the requirements of enrollment. A.R.S. § 15-816 and A.R.S. § 15-821. Charter schools are required to enroll pupils who submit timely applications, unless the number of applications exceeds the capacity of a program, class, grade level or building. A.R.S. § 15-184. Schools are also not allowed to be arbitrary in the application of their policies, so if your school is allowing some students and not others to enroll in online education at a school like Primavera, the school is likely being arbitrary in their application of the rules, which is a violation of the law.

Primavera has access to the current policy of most school districts and most of the policies are in compliance with Arizona’s law; however, many schools do not seem to tell parents and students what is in the written policy. Please ask us for a copy of your school district’s policy.

Arizona law requires that all Arizona public schools (including charter schools) must recognize all of the credits transferred from other charter schools, including Primavera. A.R.S § 15-701(H). Refusal to accept the credits transferred from Primavera is a direct violation of the law.

A school may choose to treat transferred credits as “elective credits” rather than “core credits by the school district.” However, the school to which the student is transferring must provide the student a list of those transferring credits it considers elective and core. A.R.S. § 15-701.01(I).

Within ten school days of receiving the list, the pupil may request to take an examination in each particular course in which core credit was denied. If the student passes the test, the school must accept the credit as core credit. A.R.S. § 15-701.01(I).

No. A student who is enrolled in a school district and participates in Primavera online instruction over the summer, is not required to prove payment as a condition of a school district accepting credits earned from the online course provider. A.R.S. § 15-701.01(I).

Yes, under Arizona law, if a student is enrolled in a school district or charter school and that student also participated in online instruction, the student’s school must release a copy of the student’s transcripts to the online course provider within 10 days of receiving the request. 2015 Ariz. Sess. Laws 127, § 2.A. and 2.B.

FERPA Stands for the “Federal Education Rights and Privacy Act.” FERPA does not prohibit disclosure of school transcripts to Primavera nor does the disclosure of school transcripts to Primavera “violate” FERPA. FERPA specifically permits the disclosure to “officials of other schools or school systems in which the student seeks or intends to enroll” if (i) the student’s parents are notified of the transfer; (ii) the student’s parents receive a copy of the records if they wish; and (iii) the student’s parents have an opportunity for a hearing to challenge the content of the record. All requests for transcripts from Primavera meet these three requirements, therefore, providing transcripts to Primavera is permitted under FERPA.

Parent Information

Yes, all of our instructional staff are highly-qualified, certified teachers and meet all State requirements. 
Primavera’s special education department provides individualized attention and support to special needs students. A teacher/caseworker is assigned to each student from the time of enrollment and throughout all courses.
Parents may access their student’s progress using the login credentials to their Parent/Guardian account they verified while completing the enrollment application.

If you are having trouble locating your login credentials or if you never set up your Parent/Guardian account, please call your Guidance Counselor to confirm that you are an authorized user. You can reach the Guidance Department by calling 480.456.6678 and pressing Option 4.

Primavera Online High School is accredited by NCA so all our programs have been carefully evaluated, and we were awarded our second consecutive five year accreditation in January 2010. To learn more about our accreditation, CLICK HERE.
All 6–12th grade students must take the grade level specific or End of Course (EOC) AzMerit test. Find out more on our standardized testing page.

Miscellaneous Information

Primavera Online High School will provide you a personalized, structured academic program that you can complete at your own pace and at your preferred schedule.
As a Primavera Online High School student, you can do all your schoolwork from your own home, at your local library or at a nearby community center, virtually anywhere a computer and the Internet can be accessed. Coursework can be accessed 24 hours a day, 7 days a week so there is no specific window of time students must be logged in.
It is recommended that you have a high-speed Internet service. Visit our tech support page for information about other technical requirements, or call 480.456.6678 and press option 2 for current students, then press 1. Technical support is available daily from 8 a.m. – 8 p.m. Monday-Friday to assist you.
Yes, for more information on getting enrolled for summer school courses, please CLICK HERE.
Students must remember to request transcripts from Primavera once their class grades have been posted as they are not automatically forwarded. Transcript requests can be found HERE.